IT Support Analyst - User Administration

MCS Group is looking for an IT Support Analyst to specialise in User Administration for a global Legal Services client. As IT Support Analyst, you will provide an excellent level of customer service to the legal professionals across the business, and ensure User Accounts are correctly set up, with correct permissions and levels of access, across systems used within the firm.

This is the perfect opportunity for an IT Support Analyst or Service Desk Analyst who is looking for a long-term contract, and an opportunity to really build upon their IT Support skill set.

The Role

You will set up, amend, delete, and administer accounts for company employees across a number of systems, including Active Directory, M365, Exchange on-prem and Online, Citrix and PeopleSoft.

You will always work with security in mind, being forward thinking and considering the potential outcomes of decisions, and working to promote compliance with security policies.

The post holder will also handle any support calls that arise from application software or operating system registration.

The successful candidate will undertake regular system housekeeping, ensuring redundant active accounts are not posing any risk to the business.

You will work to agreed SLAs, and strive to achieve positive feedback from you internal customers.

This role will require in-office working in Belfast, with shifts on a rotational basis between core hours of 8am and 6pm (e.g. 8.00am - 4.30pm or 9.30am - 6.00pm) so flexibility with scheduling is required.

The Requirement

Previous experience in a technical environment is essential.

Ideally, you will have knowledge of some of the following systems: Active Directory, Entra, Exchange on-prem and online, MS365, iManage, PeopleSoft and PowerShell scripting.

You will have excellent communication skills with a working knowledge in the provision of user support.

You will have excellent attention to detail, and an understanding of IT Security protocols and best practice.

Duration: 12 month FTC
Salary: £27,000
Hybrid: On-site working in Belfast each week is required.

To speak in absolute confidence about this opportunity, please send an up to date CV via the link provided or contact Jill Johnston, Head of IT Contracts, at MCS Group +442896 935509

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles www.mcsgroup.jobs

All conversations will be treated in the strictest of confidence.