Technical Support Agent

MCS Group is proud to be working alongside an innovative, local company with a unique concept in the online booking space. Our client is seeking to add a technical support agent to the team.

Responsibilities:

• Satisfy customers with prompt and efficient support via email and phone, ensuring their needs are met promptly and professionally.
• Collaborate closely with our sales team to facilitate seamless setup of cutting-edge booking systems for our clients.
• Conduct engaging tutorials for customers, showcasing the functionality of our booking system and addressing their inquiries.
• Assist our technical department by testing website updates and providing valuable feedback for system enhancement.
• Support the Sales Manager and Account Manager in various tasks as needed.
• Handle occasional administrative duties with diligence and precision.

Candidate Requirements:

• Minimum of 1 year of office-based customer service experience or relevant qualification.
• Demonstrated ability to diagnose and resolve customer issues effectively and independently.
• Creative problem-solving skills to address customer queries within system capabilities.
• Excellent verbal communication skills with a warm and inviting phone manner.
• Strong interpersonal skills to foster and maintain client relationships.
• Organised and accustomed to working under tight deadlines.
• Proactive, enthusiastic, and positive approach to work.
• Keen attention to detail and proficiency in Excel.
• Computer literate with the ability to adapt to new systems quickly.
• Flexibility and willingness to support team members in a collaborative environment.

Schedule:

• Monday to Friday
• 9:00 am to 5:30 pm
• No weekend shifts

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Aaron Pyper at MCS Group on 028 904 90 902 or email a.pyper@mcsgroup.jobs