IT & AV Support Engineer (On-Site) - Dublin City Centre

€38,000 + €2,000 AVIXA Certification Bonus | Full-Time, Shift-Based

About the Role

A leading AV solutions provider is looking for a proactive and customer-focused IT & AV Support Engineer to support one of their key university campus clients in Dublin City Centre. This role is part of a two-person team, delivering onsite AV and IT support to staff, students, and faculty across lecture halls, classrooms, and meeting spaces.

This is a fast-paced, hands-on role where no two days are the same. If you enjoy problem-solving, troubleshooting AV & IT issues, and supporting live events, this could be the perfect fit.

Key Responsibilities

• AV & IT Support - Set up, maintain, and troubleshoot audiovisual equipment (projectors, microphones, speakers, displays).
• Live Event Support - Operate AV systems for video conferencing, live streaming, and academic presentations.
• Customer Service - Provide technical support to faculty, staff, and students, ensuring issues are resolved quickly.
• Problem-Solving - Diagnose and troubleshoot hardware, software, and network issues as they arise.
• Collaboration - Work closely with the AV company's team and the university's IT department to ensure smooth service delivery.

What We're Looking For

• 2-4 years' experience in an IT support, AV support, or helpdesk role (preferred).
• AV experience is a plus, but full training is provided.
• Knowledge of Microsoft Office, Windows, macOS, and basic network troubleshooting.
• Excellent problem-solving and customer service skills.
• Adaptable, proactive, and a team player with a "can-do" attitude.
• Ability to work independently and thrive in a fast-paced, reactive environment.

What's on Offer?

€38,000 base salary + €2,000 AVIXA certification bonus (training provided)
Full-time, shift-based schedule:

• Early shift: 08:00 - 16:00
• Late shift: 10:00 - 18:00 (rotates weekly)

• Paid overtime or TOIL (Time Off in Lieu) for out-of-hours work
• Work with a leading AV company on a key university client site
• Dublin City Centre location - excellent transport links

Why Join?

• Immediate start available
• Work with a top-tier AV company supporting a prestigious university.
• Gain AVIXA certification and develop expertise in AV & IT support.

To speak in absolute confidence about this opportunity please contact Jack Tyrrell, Specialist Recruitment Consultant at MCS Group 016994371 or send an up to date CV via the link provided.

If this position is not right for you, we may have others that are. Please visit www.mcsgroup.jobs to view a wide selection of our current jobs.

All conversations will be treated in the strictest of confidence.