IT Service Delivery Manager

MCS Group are currently working with a global manufacturing firm who are currently planning out the company growth over the next 5 years. In doing so they are looking to add an IT Service Delivery Manager to the team to aid in the growth of the IT function within the business.

Responsibilities:

• Oversee all IT services to support business strategy and objectives across all locations, ensuring alignment with SLAs.
• Act as the primary liaison between the company and outsourced IT service providers, managing escalations and ensuring the swift resolution of critical incidents.
• Establish and maintain strong relationships with key providers across Infrastructure, Networks, ERP, and other essential IT services.
• Conduct regular service reviews to assess performance, identify areas for improvement, and drive continuous enhancement of service delivery processes.
• Monitor and maintain IT infrastructure, ensuring all products remain within supported life cycles and align with business requirements and industry best practices.
• Collaborate with IT Program and Project Managers to ensure the smooth transition of new IT services.
• Conduct internal IT audits to ensure compliance and operational efficiency.
• Act as a subject matter expert (SME) in service delivery management.
• As and when required support the end users across the business with ticket requests for hardware and software-based issues.

Essential Criteria:

• Experience managing a small team (carrying out 1 2 1s, reviews and disciplinary)
• Experience liaising with 3rd party providers and managing contracts.
• Hands-on IT Support experience with AD, O365.

What you will get in return:

• Highly competitive salary
• Fantastic Holidays Allowance
• Extensive Healthcare plan
• On-site working in Fivemiletown
• Monday to Thursday 8am - 5pm and Friday 8am - 1pm

If you are keen to find out more about this exciting opportunity with a company that have been going from strength to strength, don't hesitate to give Aaron Pyper at MCS Group a call on 028 904 90 902 or email a.pyper@mcsgroup.jobs to organise a confidential conversation.